Product Safety and Recall Policy

At Cardelli Design, product safety is important. This Policy explains safety information for toy products, assembly, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Toys should be used only for their intended purpose and in accordance with the stated age recommendations and safety warnings, unless the product page states otherwise. Do not exceed stated weight limits. Do not modify, cut, drill, overload, or misuse toys.

2. Assembly Safety

Some products may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, personal injury, or property damage.

3. Anti-Tip and Wall Anchoring

Certain toys, including toy storage units, toy shelves, play kitchens, dollhouses, and large ride-on toys, may present a tip-over or collapse risk if not properly assembled or secured.

If anti-tip hardware or wall anchoring hardware is included, it should be installed according to the instructions.

Keep children away from unanchored unsecured large toys. Do not allow children to climb, hang, or play on toy storage units, shelves, play kitchens, or other large toys. Place heavier items on lower shelves. Do not place televisions or heavy objects on toys or toy furniture unless the product is designed for that purpose.

4. Children and Household Safety

Customers should keep small parts, hardware, packaging materials, plastic bags, and tools away from children and pets. Packaging materials should be disposed of safely after assembly.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@cardellidesign.com or +33 4 78 37 01 67.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@cardellidesign.com.